1. Introduction

TWVS is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website.

By using this website, you agree to the terms of this policy.

2. Who We Are

TWVS is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact us using the details provided on our website.

3. What Data We Collect

We may collect and process the following types of personal data:

• • Information you provide directly
  • Name
  • Email address
  • Phone number
  • Any information submitted through contact forms or enquiries
  • Information collected automatically
  • IP address
  • Browser type and version
  • Pages visited and time spent on the website
  • Device and usage data

4. How We Use Your Data

We use your data to:

• Respond to enquiries and provide requested information
• Improve our website and user experience
• Monitor website performance and usage
• Maintain security and prevent misuse

We do not sell your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate interests – to operate and improve our website and services
Consent – where you have explicitly provided it (e.g. submitting a form)
Legal obligation – where required to comply with applicable laws

6. Cookies

Our website may use cookies and similar technologies to enhance user experience and analyse website performance.

These may include:

Essential cookies for website functionality
Analytics cookies to understand user behaviour

You can control or disable cookies through your browser settings.

7. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

Website hosting providers
Analytics services (e.g. website tracking tools)
Email or communication platforms

All third parties are required to respect the security of your data and process it lawfully.

8. Data Retention

We retain personal data only for as long as necessary:

To respond to enquiries
To fulfil legal or regulatory obligations
To improve our services

When data is no longer required, it will be securely deleted.

9. Data Security

We take appropriate technical and organisational measures to protect your data against:

Unauthorised access
Loss or misuse
Alteration or disclosure

However, no method of transmission over the internet is completely secure.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office.

11. Third-Party Links

This website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and take effect immediately.